FAQ

Default solution folder, feel free to edit or delete it.

I can't sign in or access TD
Here are the key things to check: 1. Ensure you are signed in to CloudShare (Google Apps) with your CEnet account (@syd.catholic.edu.au). 2....
Fri, 30 Oct, 2015 at 5:16 PM
I'm the TD Manager. Why am I unable to send emails to all classes?
As the TD Manager you have access to "All Classes" without actually being allocated to the class (you're not included as a teacher of the clas...
Wed, 19 Aug, 2015 at 10:15 PM
I can't open a student's TD Subject folder in Google Drive
Sometimes, you want to directly open a student's TD subject folder in their Google Drive. For example, to view more than 25 files or to see the folder s...
Tue, 24 Mar, 2015 at 12:48 PM
What is TDv2 and what do I need to do about it?
TDv2 will replace the current "TD Classic" version from March 31 2015. After March 31 TD Classic will be unavailable and all users will be switche...
Thu, 19 Mar, 2015 at 1:50 PM
What do I do if Students "delete" their TD subject folders?
Students can't delete the TD subject folders because they are not the owners of those folders. However, they can remove them from their view in "My...
Thu, 19 Mar, 2015 at 1:40 PM
Students are missing folders, what can I do?
If teachers see an error like this: Click the "please click here to fix" link to fix the student's folder. Note that it can take u...
Fri, 13 Feb, 2015 at 12:43 PM
Students seem to be missing files in their TD Subject Folders
When looking at the Dashboard, if students seem to be missing files or folders inside their TD subject folders, then it's usually one of two issues: ...
Fri, 20 May, 2016 at 11:47 AM
I see error messages with a student's subject folder, what can I do?
When looking at the Dashboard, if errors appear saying that a student's subject folder "Could not retrieve student docs" or "Can't id...
Fri, 4 Sep, 2015 at 2:17 PM
How can I delete a student's document I mistakenly shared to the whole class using Smart Copy?
If you chose the first Smart Copy option that makes an individual copy of the doc for each student, like this: then the student owns the d...
Sun, 23 Mar, 2014 at 1:10 PM
Why does my email to a class group email address fail
Short answer: Only teachers explicitly allocated to a class can use the class group email address.  Please submit a ticket to the TD Help Desk to change ...
Thu, 26 Mar, 2015 at 4:38 PM